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Your search for 01/2009 returned 9 results.


Why You Need to Continually Audit Your Brand Position

If you intend to write an annual marketing plan, then you also need to assess your brand position as part of the process. You've probably heard people reference "needing to get from point A to point B" to describe their career, business, or other aspects of their life.   Sounds simple, right? .... or is it? We are continually amazed at the effort expended by ...

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Customer Lifetime Value Calculator

For those of you wondering about customer lifetime value, why it's important, and how to calculate it -- here's an easy-to-understand narrative and simple lifetime value calculator, (compliments of the Harvard Business School). This is one of the core "foundation questions" we ask our clients and is part of our separate blog post series on the subject of measuring ...

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Why Do New Customers Get the Best Deals?

Has anyone else noticed that it is the most recent acquired customer who gets the best deal? Specifically, if you look at the acquisition offers extended to new customers in many service/subscription industries (wireless, cable, airlines, banking, health clubs, etc.) it seems that the new customer (least invested in the brand) often gets access to the best offers ...

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Measuring Marketing Basics

This post examines why marketers should begin with measuring business basics to establish a baseline for future marketing activities. What is a new customer worth?  This is an important baseline question that every business should ask, and the answer is something that every business should know. OK, so I know this might sound like the obvious -- but it's executing ...

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You Can’t Manage What You Can’t Measure

I had an interesting experience during Q4 2008 in working with an agency who has a client in the services industry.  The client was stuck in a never-ending cycle of throwing together "a quick promotion" to stimulate monthly sales -- literally, a new promotion every thirty days. The agency asked us to develop a long-term marketing strategy for this client that would ...

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Who Moved My Cheese?

Reinventing yourself must may be the single most important skill you can develop to survive 2009 and beyond. Last year, a friend of mine loaned me a little book that most of you have probably heard of, or read.  Its called "Who Moved My Cheese" and is an entertaining commentary on what happens to people who cannot reinvent themselves in the face of crisis (in this ...

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Social Media: Maybe Bill Murray Was on to Something

In today's fast-moving marketing environment, we need to ensure marketing tools are not replacing essential marketing skills to drive sales results. If you recall the movie "Groundhog Day", Bill Murray was stuck in a cycle of repeatedly waking up to an alarm and realizing — hey, I've seen this before. For those of us who have managed brands, products, or sales ...

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Marketing Buzzwords — Spotting a Smokescreen (vol 2)

In our continuing series of buzzword bingo, here's a list of marketing and advertising terms you can substitute for one of the terms lists in our previous post: (courtesy of the guys at Pear Analytics) List immersion experience resonate radiate approach persuasive conceptual interactive multi-cultural innovative reach outreach multilayered emerging traditional non...

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Marketing Buzzwords – Spotting a Smokescreen (vol 1)

Many of us have sat at those conferences or agency marketing meetings where the buzzwords were flying around and we were just trying to keep up. One of the ways to recognize potential marketing smokescreens is to count the buzzword phrases. To have a little fun, we've created our own list to keep an eye out. Just pick one word from each of the three lists and ...

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