Month

Your search for 12/2010 returned 1 result.


Customer Service — Easier Said Than Done

Earlier today I sat in the boardroom of a mid-size financial institution to discuss website design for lead generation.  One of the topics raised was the use of live chat as a deterrent to web page abandonment.  Of specific concern was whether or not an outside vendor (e.g. Live Person) could effectively answer financial services questions as effective as internal ...

Read More