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eBay Giveth and Paypal Taketh Away

As an 11 year eBay user, I've watched eBay grow into the juggernaut that has enabled Meg Whitman and team to amass a fortune.  However, this growth (and the acquisition of Paypal) has come at a cost -- a disconnect between the two companies' IT systems and customer support organizations. Despite its global IT infrastructure, a simple mechanism like a gift ...

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