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Credit Union Strategy: Filene, Zig Ziglar and Southwest Airlines are on to Something

Just before boarding leaving the office for a business trip this week, I brought a Filene Research Institute white paper to read.   Entitled "Credit Union Financial Sustainability: A Colloquim at Harvard University" (publication #232, 3/11) the document is a blueprint for credit unions to learn how to compete with their more performance minded competitors in the ...

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